FREQUENTLY ASKED QUESTIONS (FAQ)

For us to serve you better, we have meticulously identified any possible questions that you may raise. And classified them accordingly;

Can I apply more than one discount code to my order?

Unfortunately, NO. As per our Discount Policy, only one discount code can be applied to a single order or transaction. Besides, the system will not allow you to do so.

Why is my discount code not applied to my order?

Every discount code is unique, there is a specific requirement at times for discount code to be applied. The discount code is only available to key in during checkout process.

Will I be notified of my order's status?

Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.

Why was my order arrived without a battery?

Oftentimes we must remove batteries or other sensitive components from an order to avoid custom complications during its shipping phase. Sensitive components such as the battery, liquid, powdered material, etc. often get stopped and destroyed during delivery.

Therefore, to protect your parcel, we will remove these components from your order before proceeding to delivery.

When I place an item in my cart or wish-list, is the item then reserved for any period?

Placing an item in your cart and/or wish-list does not reserve the item. Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.

How can I remove the item from my cart or wish-list?

Item can be removed at the cart/wish-list before check-out or purchase confirmation.

Do I receive an invoice for my order?

Yes, you will receive an EMAIL containing the invoice of your order.

Will my order come in one package?

Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.

Therefore, to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. Please refer to the TERMS and CONDITIONS.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
How secure shopping in your store? Is my data protected?

Our website has been properly secured for all payment transactions, hence HTTPS:// protocol has been implemented. Your shipping information is only for shipping your order/s. Please refer to the TERMS and CONDITIONS.

The item's price has changed after I purchased, can it be applied to my order?

Unfortunately, NO. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.

How much do you charge for shipping?

We provide free shipping to over 200+ countries around the world. With some exceptions. However, there’s an option for you to get the paid delivery services from DHL or other sources that are available. Also, please refer to our SHIPPING and DELIVERY policy.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. Also, please refer to our SHIPPING and DELIVERY policy.

Will I be charged any shipping, customs or duties fees?

Free Shipping is always available for most of our products except those that are heavy. For expensive items, we sometimes bare the shipping cost. Whatever the price you see is the price you pay.

However, if you select other shipping facility like DHL; this is yours to pay. For customs duties and government fees, it depends upon the items you ordered and the country you are shipping it too.

We cannot control this as this is yours to pay. Also, please refer to our SHIPPING and DELIVERY policy.

How long should I wait for my item to be delivered?
  • All items (domestic or international orders) will take an estimated 7-14 business days to be processed and delivered.
  • Kindly also take note that in certain unforeseen cases, such as customs stops that resulted in additional delays, we will not be held liable.
  • There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.
  • Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e blizzard, etc.

We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.  Also, please refer to our SHIPPING and DELIVERY policy.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]

When will my item's Tracking Number be available?

Tracking Numbers are usually generated within 3-5 business days and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners. Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.

Accordion Panel

No. In some cases, Tracking Numbers could take 3-7 days to have an updated status. Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.

What type of payments do you accept?

Our platform accepts Paypal and all major credit/debit cards. Cash-On-Deliver (COD) is for UAE residents only. Please refer to the PAYMENT METHODS.

Will my card be charged when I order?

All customers are charged when purchase & payment made successfully. Please refer to the PAYMENT METHODS.

What type of currency will I be charged?

Thou our store can show you the value based on your currency selection. For credit/debit card transactions are process based on USD value conversion. Please refer to the PAYMENT METHODS.

Why the currency showed is different from what is being charged?

Our platform converts the currency from USD to others currency according to the location of customer browsing. Meaning, even if you have selected the currency based on your current location. It will still be charged based on USD value conversion.

Can I cancel my order?

Yes, you can change or cancel your order within 12 hours. Please refer to our REFUNDS and RETURNS policy.

How do I cancel an item(s)/order?

Order contents (such as size, color, or quantity) cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted. Shipping information only can be edit within the first 12 hours after you place the order.

Is there any exception to my right to a refund?

Yes. Certain items are non-refundable by nature. Once sold, returns will not be accepted. Example of such item is Underwear / Undergarment / Bra, where we could not re-sell the returned item due to hygiene reasons. For more information, please refer to our REFUNDS and RETURNS policy.

Can I refund my order?

Our policy lasts 7 days. If 7 days have gone by after you receive the items, unfortunately, we can’t offer you a refund or exchange. For more information, please refer to our REFUNDS and RETURNS policy.

Am I entitled to a replacement if the item is damaged?

Yes. Upon receiving the item, customers have 48hours after the delivered date to request for a replacement. If the item's defect is deemed valid, we will send another replacement to you. For more information, please refer to our REFUNDS and RETURNS policy.

What is your address to return my parcel?

Please email us for returning address inquiry at [email protected] Also, please refer to our REFUNDS and RETURNS policy.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How long do I normally receive a reply to my inquiries?

Normally, it takes 24 to 48 hours for our customer service agent to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.

Why does my item look different from the advertisement?

Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

How to contact you?

Kindly contact us by emailing to [email protected] for further help.

Still have a question?

Please contact us for more information.

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