Al Ghader Tower, Dubai, UAE

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How secure shopping in your store? Is my data protected?

Our website has been properly secured for all payment transactions, hence HTTPS:// protocol has been implemented. Your shipping information is only for the purpose of shipping your order/s. Please refer to the TERMS and CONDITIONS.

Can I apply more than one discount code to my order?

Unfortunately, NO. As per our Discount Policy, only one discount code can be applied to a single order or transaction. Besides, the system will not allow you to do so.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Please refer to the SHIPPING and DELIVERY policy.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]

Will I be charged any shipping, customs or duties fees?

FREE Shipping is always available for most of our products except those that are heavy. For expensive items, we sometimes bare the shipping cost. Whatever the price you see is the price you pay.

However, if you select other shipping facility like DHL; this is yours to pay. For customs duties and government fees, it depends upon the items you ordered and the country you are shipping it too.

We cannot control this as this is yours to pay. Also, please refer to our SHIPPING and DELIVERY policy.

What type of payments do you accept?

Our platform accepts Paypal and all major credit/debit cards. Cash-On-Deliver (COD) is for UAE residents only. Please refer to the PAYMENT METHODS policy.

More FAQ

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